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Treating Customers Fairly - Charter

• Treating customers fairly is recognised by Amber as the primary consideration in all its business dealings
• We will always have due regard to our customers personal circumstances and aim to treat them fairly
• We will always provide clear communication to our customers to allow them to understand the processes and services we offer
• We can be trusted to ensure that errors are corrected promptly and in line with our customers wishes
• We will ensure that all complaints are fully investigated and are approached in a consistent manner
• We will encourage customers to inform us at the earliest opportunity if they feel that they have been treated unfairly or if things go wrong so that we can take steps to ensure that this does not happen again
• We will regularly review TCF performance and document corrective and preventative action to promote continuous improvement
• We will instil a culture of TCF into the business at all times

15 October 2019

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*Calls may be recorded for training, monitoring and regulatory record keeping purposes
Amber Homeloans Ltd is authorised and regulated by the Financial Conduct Authority under registration number 306346
Registered office: The Bailey, Skipton, North Yorkshire, BD23 1DN Registered in England and Wales number 2819645
YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.
Subject to status and valuation. Amber requires a first mortgage on the property. Minimum age 18 years. Site intended for UK residents only.