General Account Information
Potential Interest Rate Changes
As a responsible lender Amber are preparing our customers for any potential future interest rate rises
As an example based on an average interest only mortgage with a balance of £135,000, and a general interest rate of 4.2%, if rates increase by 1% then the monthly payments will go up by approximately £113.00. Rates may however, increase by much more than this over time.
If you foresee any difficulties in making your mortgage payments, you can contact Amber on 0345 602 0750. Alternatively select the 'Payment Difficulties' options below to see what assistance is available.
Payment Protection Insurance for Mortgages - (M) PPI
(M)PPI complaints deadline 29 August 2019
(M)PPI - an overview
(M)PPI is designed to protect you against loss of income by helping you meet your mortgage payments should you become unable to work because of an accident, illness or unemployment.
How do I know if I had (M)PPI?
Details of the cover would have been provided in your mortgage offer, on your annual mortgage statements or your annual insurance schedule.
If you have held a (M)PPI policy but believe it was mis-sold, you should direct your enquiry to the intermediary or mortgage broker who advised or arranged the policy with your mortgage, as they are responsible for investigating (M)PPI complaints. Amber Homeloans Ltd did not provide any advice on the sale of (M)PPI policies.
If you're unsure if you had (M)PPI you should contact your broker. You will need your mortgage account number, full name and address, along with the address of the property the mortgage relates to. If your check comes back positive and you wish to make a complaint about its sale, you can then move to complain.
Before making a complaint to your broker, ahead of the deadline, you must allow 8 weeks (40 business days) for your (M)PPI check to be carried out.
26 April 2019
Contact Us
Call us on 0345 602 0750*
Fax us on 0345 602 0738
Our lines are open:
Monday - Friday
9:00 - 17:00 Customer Contact Centre
8:30 - 20:00 Credit Management Department
Saturday
9:00 - 13:00 Credit Management option only.
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