Welcome to Amber Homeloans
Amber Homeloans are committed to providing a high quality service, support to customers facing payment difficulties and continued compliance with the Financial Conduct Authority guidelines on Treating Customers Fairly.
Treating Customers Fairly
See our TCF charter and read about Amber's continued commitment to Treating Customers Fairly
FAQ's and latest news
View the answers to some of the most popular customer queries and latest news.
Find out more
We want to make it easy for everyone to use our services, and we recognise there may be times when additional assistance is required.
For visual or hearing impairments, documents can be provided in braille, large print or audio up on request.
If you need any help in communicating with us, you can set up a Third Party Authority (TPA) on your account to liaise and discuss matters on your behalf.
Our colleagues are always happy to help, so please ask if you need anything.
15 September 2019
Call us on 0345 602 0750*
Fax us on 0345 602 0738
Our lines are open:
Monday - Friday
9:00 - 17:00 Customer Contact Centre
8:30 - 20:00 Credit Management Department
9:00 - 13:00 Credit Management option only.