If you are concerned about making your mortgage repayments as a result of the current situation, we’re here to support you. Please ring us on 0345 602 0750 or email us at email@example.com. We’ll be in touch as soon as we can to discuss your individual circumstances, which will include the option of a payment holiday. Please note we will get back to you as soon as possible but are currently experiencing high call volumes.
In the meantime, leave your Direct Debit in place if you have sufficient funds to cover your regular monthly payment. You can also make a payment by bank transfer or online.
If you have already taken a 3 month payment holiday and are still experiencing financial difficulty, please do not contact us to discuss the options available until the month your payment holiday is due to expire.
Please note: Whilst we are working on the basis of industry and government guidance to ensure that the payment holiday will not adversely impact your credit file, we cannot guarantee how other lenders will interpret the payment holiday when assessing any future lending decisions. Lenders may take into account other information when making future lending decisions, including, for example, information provided by you as an applicant and bank account information. If your account is currently up to date, then your credit file will continue to reflect this status. If you are currently in arrears, then your credit file will continue to reflect the same arrears status during the payment holiday as immediately prior to it. We will continue to send monthly arrears letters, as your previously missed payments are still outstanding.
If you require support with debt or arrears, The Money and Pensions Service have an online tool to help people navigate their finances in the wake of Covid-19 to provide guidance which is personalised according to people’s needs. The tool can be accessed using the following link: moneyadviceservice.org.uk/moneynavigatortool/Creditor
Welcome to Amber Homeloans
Amber Homeloans are committed to providing a high quality service, support to customers facing payment difficulties and continued compliance with the Financial Conduct Authority guidelines on Treating Customers Fairly.
Treating Customers Fairly
See our TCF charter and read about Amber's continued commitment to Treating Customers Fairly
FAQ's and latest news
View the answers to some of the most popular customer queries and latest news.
Find out more
We want to make it easy for everyone to use our services, and we recognise there may be times when additional assistance is required.
For visual or hearing impairments, documents can be provided in braille, large print or audio up on request.
If you need any help in communicating with us, you can set up a Third Party Authority (TPA) on your account to liaise and discuss matters on your behalf.
Our colleagues are always happy to help, so please ask if you need anything.
25 November 2020
Call us on 0345 602 0750*
Fax us on 0345 602 0738
Our lines are open:
Monday - Friday
09:00 - 17:00 Customer Contact Centre
08:30 - 20:00 Credit Management Department
9:00 - 13:00 Credit Management option only